activityB2
Sorting It Out: B2 Complaint Role-Play
A B2 speaking activity: learners role-play sorting out service and work problems politely but firmly, using the causative, reporting verbs and polite requests, with problem cards so everyone has material.
Updated Oct 6, 2026
- Level
- B2
- Duration
- 30 min
- Skills
- Grammar, Vocabulary, Speaking
- Topic
- Everyday Life
- Age
- adults
- Format
- classroom
Learning objectives
- Role-play sorting out a problem politely but firmly
- Use the causative, reporting verbs and polite requests
- Reach and confirm a resolution
What you need
- Problem cards
- Phrase bank (optional)
- Pens
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